Refund policy

Refunds and cancellation of payments.

The Patient is responsible for the payments made on the Website through any means (cash, wire transfer, PayPal, credit card, debit card), therefore, when making such payment it is understood that he/she agrees and grants his/her consent to be charged with the corresponding amount. Due to the aforementioned, refunds and chargebacks do not apply and are not allowed, except in the following cases: 

  1. The Patient is not a previous CODET patient, and after having and evaluation or medical consultation in CODET, it is determined that he/she is not a candidate for the prepaid surgery.
  2. The Patient is a previous CODET patient, but the evaluation is older than 6 months, and after an updated evaluation, it is determined that he/she is not a candidate for the prepaid surgery. 

If neither one of the exceptions above applies and the Patient is still requesting a refunds, the Patient may transfer his/her balance in favor of any family member needing a procedure, surgery or consultation in CODET within the term determined when making the purchase. 

Your paid deposit will be applied toward the payment of the medical fees for the above described procedure, as soon as the corresponding services and informed consent agreement is executed by you, the patient.